I was finally able to obtain satisfaction this week. The first inroad was made when I was finally able to at least access my FIFTH work ticket on the zen site. There, I left a specific message, along with a link to Zan’s post in which she reported success. Today I received an email, with a new password, and finally have access to my past purchases, but for a limited amount of time.
Whew. Now I have to budget 3.5 hours to watch The Crucible soon – to make it all worthwhile.
Armitage Agonistes 
Great! I too now have access again (until 2027) so also feel I need to make time for another viewing!
LikeLike
2027? I have to take another look. I thought my end date was earlier.
LikeLike
I just had success yesterday as well and can finally access The Crucible..Apparently they downloaded it to my account and avoided having to subscribe…….Finally after two weeks of gong back and forth, Rebekah was super sweet and took care of it..
LikeLike
I’ve also now got access to The Crucible, via my account on the DT website, with an end date of 14 September 2027. I’ve asked them about The Crucible Interview but haven’t had a response so far. Getting the play back is very good news but if DT goes out of business or disappears for some reason over the coming years we’ll all be back at square one with purchases made and no access.
LikeLike
Exactly where on the screen did it tell you that you had access until 2027? Great work!
LikeLike
In the Account – Purchase History Tab there is an Expiry column.
LikeLike
What she said! 🙂
LikeLike
What would happen if DT goes under is in the back of my mind as well. With books, the rights would go back to the author, who can then contract to sell the book to another publishing company. Ostensibly, the rights to the recorded production would revert to some other entity like The Old Vic (?), who could then resell the rights to another outlet. Or DT could directly sell the rights to those productions to another streaming provider (this happens with books as well). But that new provider would have no responsibility to provide it to previous “renters”.
LikeLike
A lot to process – but maybe them going under will actually be better for fans – not worse. Sell it to a streaming service?
LikeLiked by 1 person
Yeah, it seems like there would be any number of ways it could go at that point. One never knows.
LikeLike
Pingback: More responses from @DigitalTheatre #richardarmitage | Me + Richard Armitage
Thanks for getting the ball rolling on this, Perry. I’m not quite there yet myself, but it’s probably just a matter of time.
LikeLike
I got the ball rolling – and then dropped it – but others took it up. That collective power – love it.
LikeLike
Yep – it’s pretty cool how it works!
LikeLike
I’ve now got access, via DT’s website, to the play and, today, the conversation – both available for the next ten years. It’s taken a long time but it looks like they’ve finally realised we’re not going to back down and have worked out a way to give us, albeit only via their website, access to our purchases. They were added to my account there and I haven’t had to take out a subscription.
LikeLike