I was finally able to obtain satisfaction this week. The first inroad was made when I was finally able to at least access my FIFTH work ticket on the zen site. There, I left a specific message, along with a link to Zan’s post in which she reported success. Today I received an email, with a new password, and finally have access to my past purchases, but for a limited amount of time.
Whew. Now I have to budget 3.5 hours to watch The Crucible soon – to make it all worthwhile.